Privacy Policy

This Privacy Policy describes how ICR Advisors LLC, doing business through Miami Life Real Estate, and Ilonka Castillo in connection with her real estate services as a Broker Associate with The Keyes Company (collectively referred to in this Policy as “we,” “us,” or “our”) collect, use, disclose, and protect information obtained through ilonkacastillomiami.com, our forms, communications, and related services.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, request information, inquire about a property, request a home valuation, register through a form, communicate with us, or otherwise use our services.

This information may include:

• Name
• Email address
• Telephone number
• Property address
• Real estate preferences and requirements
• Buying, selling, or investment interests
• Information you submit through website forms
• Communications between you and our team

We may also automatically collect certain technical information, including browser type, device information, IP address, referring pages, pages visited, and other website usage information through cookies and similar technologies.

2. How We Use Your Information

We may use information we collect to:

• Respond to your inquiries and requests.
• Provide real estate information and services.
• Assist with buying, selling, leasing, or investing in real estate.
• Provide information regarding properties that may interest you.
• Schedule consultations, property showings, or appointments.
• Communicate with you regarding your real estate inquiry or transaction.
• Send marketing communications when you have provided appropriate consent.
• Improve our website, advertising, marketing, and customer experience.
• Maintain records and comply with legal, regulatory, brokerage, and professional obligations.

3. Telephone Calls and Text Messages

If you provide your telephone number and provide the applicable consent, we may communicate with you by telephone or SMS/text message regarding your inquiries, real estate services, properties, appointments, transaction-related information, and, where separately authorized, marketing communications.

Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing any property, product, or service.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

4. Mobile Information and SMS Consent

We may use service providers and technology platforms to facilitate communications and provide services on our behalf. Such providers may process information only as reasonably necessary to perform services for us and subject to applicable contractual and legal requirements.

5. How We May Share Information

We may disclose information when reasonably necessary to provide real estate services, complete transactions, operate our business, comply with law, or protect our legal rights.

Depending upon the services you request, information may be shared with appropriate real estate professionals and transaction participants, which may include The Keyes Company, cooperating real estate brokers or agents, title companies, attorneys, lenders, inspectors, appraisers, closing professionals, service providers, and other parties involved in a real estate transaction.

We may also use third-party vendors for website hosting, customer relationship management, communications, analytics, advertising, and other business functions.

We do not sell your mobile opt-in information or SMS consent, and such information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

6. The Keyes Company

Ilonka Castillo is a Broker Associate with The Keyes Company. Information relating to a real estate transaction may therefore be processed or maintained in connection with brokerage services provided through The Keyes Company and may also be subject to applicable brokerage policies, legal requirements, and recordkeeping obligations.

7. Cookies and Analytics

Our website may use cookies, pixels, analytics technologies, and similar tools to understand website usage, improve performance, measure advertising effectiveness, and provide a better user experience.

You may be able to control certain cookies through your browser settings. Disabling cookies may affect certain website functionality.

8. Third-Party Websites

Our website may contain links to third-party websites, including property search services, brokerage websites, social media platforms, and other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

10. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal or brokerage obligations, resolve disputes, and enforce agreements.

11. Your Choices

You may request that we update or correct certain personal information by contacting us.

You may unsubscribe from marketing emails using the unsubscribe option contained in the communication and may opt out of text messages by replying STOP.

12. Children's Privacy

Our website and real estate services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through this website.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted is subject to the updated Privacy Policy.

14. Terms & Conditions

Use of this website is also subject to our Terms & Conditions .